We have tried to be complete but succinct on our site--but maybe there are still a few questions. See if any of your questions are answered below, and if not, drop us a line at
info@DebtSettlementUSA.com
Q. When does DebtSettlementUSA begin settling my debt?
A. Once you have fully retained our services, your creditors will be notified immediately and
DebtSettlementUSA will begin the settlement process.
However, we can only settle a debt once the full funds are available in your settlement account.
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Q. If I miss a monthly payment to DebtSettlementUSA ,
will I be dropped from your program?
A. No. Simply call our customer service department and we will arrange payment over the phone. It is
understandable that circumstances may arise and we will help you get back on track with your payment
schedule.
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Q. How do I find out the progress of my debt settlement?
A. You can call us at 800-230-3301 , Monday thru Friday from 8am - 6pm MST to speak with a representative.
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Q. I have a flexible monthly income. Can I still participate in the program?
A. Yes. Our fees and payment schedule is on a client-by-client basis. We will figure an affordable
and simple plan for your unique situation.
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Q. Are my creditors going to continue to call me?
A. We notify your creditors of our representation and inform them that they should contact us with respect to settling your debt. Most creditor calls will stop within 30 to 60 days. If you continue to get calls, call our customer service department and they will again contact the creditor informing them of our representation. In all cases, you should keep a log of all calls you get from creditors with respect to the debt you put into our program.
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Q. Will my creditors continue to contact me by mail?
A. Your creditors may also attempt to correspond with you by mail, however, you will then immediately
contact DebtSettlementUSA and report this correspondence.
We will handle all of your creditors and collectors on your behalf.
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Q. Will this program have a negative effect on my credit?
A. The Debt Settlement Program may have a negative effect on your credit profile. However, once
negotiated and settled, your creditors will report the accounts as "settled" or "paid in full".
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Q. Why should I use DebtSettlementUSA to settle my debts as opposed to handling it myself?
A. Our team has extensive experience in negotiating debt and working with creditors. We have an impeccable
relationship with creditors and collection agencies, who are usually unwavering in negotiating with the
consumer directly. Our team has extensive knowledge in consumer debt and the Fair Credit Reporting Act,
as well as the Fair Debt Collection Practices Act.
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Q. Who do I call if I have a question about the program or a problem with a creditor?
A. You can talk directly with any account representative whenever you need to
discuss a problem or concern.
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Q. Do I have to include all of my creditors into the program for settlement?
A. No. We recommend that you keep open at least one credit card. Any accounts that are included in the
settlement will have to be closed immediately. Creditors won't settle accounts that are still open.
You should keep one credit card open for emergency use only.
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Q. How long will it take for me to become debt free?
A. It typically takes about 18-24 months after we've negotiated the total amount of your debt down to
40%-60%. This includes all fees. However, if could be much sooner depending on your individual
situation.
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Q. How much does this program cost?
A. Our Debt Settlement Program costs are based on an individual basis and are determined by a
DebtSettlementUSA Compliance Officer and you. Your
monthly payment will be determined by what you can comfortably afford, and is based upon your level of
debt, income, and living expenses.
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Q. What if my creditors won't settle?
A. There are very few circumstances where a creditor will refuse to settle. As with any negotiation, there are offers and counter-offers and given time, and in the majority of cases a settlement is reached. Creditors realize that settlement is in their best interest because if a debtor files for bankruptcy, most times the creditor will be left with nothing.
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Q. Will DebtSettlementUSA stop late fees and interest from accruing on my accounts?
A. DebtSettlementUSA cannot stop a creditor from adding interest or late fees to an account. However,
your individual program will reflect those fees and/or interest, and is incorporated into the Settlement
Program. Because we negotiate the debt down to a fraction of what you owe, your savings are far
greater than any interest or late fees that could accrue.
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